Program Management Metrics and Reporting
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Each page in this pathway presents a wealth of curated knowledge from acquisition policies, guides, templates, training, reports, websites, case studies, and other resources. It also provides a framework for functional experts and practitioners across DoD to contribute to the collective knowledge base. This site aggregates official DoD policies, guides, references, and more.
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Program Management Metrics
Reference Source: DODI 5000.87 Section 3.3.b.(11)
Each program will develop and track a set of metrics to assess and manage the performance, progress, speed, cybersecurity, and quality of the software development, its development teams, and ability to meet users’ needs. Metrics collection will leverage automated tools to the maximum extent practicable. The program will continue to update its cost estimates and cost and software data reporting from the planning phase throughout the execution phase.
Program Management Metrics Guidance
Reference Source: USD(A&S) Guidance
A Metrics Plan identifies metrics to be collected in order to manage the software program. The purpose of metrics is to provide data to PMs and other stakeholders to inform decisions and provide insight into the development effort. Every metric produced on a program should target a specific stakeholder or set of stakeholders, have a defined purpose, and support decision making at some level. Programs should establish and maintain metrics to measure progress in the following areas:
- Process Efficiency Metrics: These metrics identify where inefficiencies may exist in the software development process. Maintaining process efficiency metrics supports decisions related to how/when/where to change the process, if needed, and enables continual process improvement.
- Software Quality Metrics: These metrics identify where in the overall system software quality may be degraded and supports identification of specific software components or software teams that contribute to degraded quality. Maintaining software quality metrics supports decisions related to software architecture, software team performance, etc.
- Software Development Progress Metrics: These metrics illustrate the capability developed to date as compared to the overall capability planned, and the speed at which capability is delivered. Maintaining progress metrics allows internal and external stakeholders to maintain visibility into the capability planned vs capability delivered and supports senior leader resourcing decisions or resourcing justification. Progress metrics also support cost estimation and decisions related to number and size of teams.
- DevSecOps Metrics: These metrics identify where inefficiencies may exist in the DevSecOps pipeline. Maintaining these metrics supports identifying tool or configuration changes that may be necessary to improve the performance of the pipeline.
- Cost Metrics: Cost metrics provide insight into the program budget and expenditure rate. Maintaining cost metrics supports resource decisions like number of teams required, or technical decisions like how much capability to plan for a given time span.
- Value Metrics: Value metrics identify the level of significance for each capability and feature from the users’ perspective. Capabilities and features should all have a priority and a value assignment designated by the user to support prioritization and to provide a cursory view of the value (or significance) of the capability developed to date. This metric can be used in concert with more comprehensive value assessments that must be conducted periodically.
The minimum set of metrics to be collected should include at least one metric from each of the above categories. The program should establish a minimum specific set of metrics to provide insight into the status of the project and support technical and programmatic decisions. The program should have the ability to expand on the minimum set of metrics as needed so that the metrics remain appropriate for the size of the project, while also considering the level of effort and cost associated with the collection of each metric. The program should automate collection of metrics as much as possible. For those metrics that cannot be automated initially, the program should develop a plan for moving toward automation. Programs should consider migrating from a quarterly software metrics push to providing access to their set of software metrics via an automated read only self-service metrics portal for OUSD(A&S), OUSD(R&E) and other approved stakeholders. The following subsections list example metrics for each category.
Process Efficiency Metrics
- Feature Points – The project team uses feature points (e.g., story points, use cases, etc.) to perform relative sizing of features. The developer assigned to a feature is responsible for identifying how much effort is required to complete the work in each iteration. Based on the duration of each iteration, minus overhead and time off, the team builds an understanding of the number of points the team can complete in each iteration. Over time the team develops efficiencies and estimation tends to improve.
- Velocity – Velocity measures the amount of work, in feature points, that the team completes in each iteration. It is derived by summing the total points of all the features completed in each iteration.
- Feature Completion Rate – Feature completion rate describes the number of features completed in each iteration or release.
- Feature Burndown Chart – Teams use a feature burndown chart to estimate the pace of work accomplished daily. The pace is usually measured in hours of work, although no specific rule prevents the team from measuring in feature points.
- Release Burnup – Release burn up charts measure the amount of work completed for a given release based on the total amount of work planned for the release. Usually feature points are used as the unit of measure to show planned and completed work.
- Number of Blockers – A blocker is an issue that cannot be resolved by the individual assigned to complete the activity and requires assistance to overcome. Number of blockers describes the number of events that prohibit the completion of an activity.
Software Quality Metrics
- Recidivism Rate – Recidivism describes stories that are returned to the team for various reasons.
- Defect Count – Defect count measures the number of defects per iteration or release.
- Change Fail Rate – The percentage of changes to the production system that fail.
Software Development Progress
- Deployment Frequency – Deployment frequency provides information on the cadence of deployments in terms of time elapsed between deployments.
- Progress against Roadmap – Progress measures major capabilities planned versus delivered.
- Achievement date of MVP / MVCR.
- Total Cost Estimate – This metric provides the total estimated cost for the product being developed or the service being acquired. The cost estimation approach can depend on whether the program is seeking services over time (e.g., DevSecOps expert; Full Stack Developer; tester or product delivery based on a clear set of Agile user requirements (user stories) contained in a product backlog baseline.
- Burn Rate – Burn rate measures incurred cost over time (e.g., monthly burn rate, iteration burn rate, release burn rate).
Capability / Value Delivery Metrics
- Delivered Features – Count of delivered features measures the business-defined features accepted and delivered.
- Delivered Value Points – This metric represents the count of value points delivered to users for a given release. Value points are usually defined by the users (or user representatives) to indicate the business value assigned to a given feature or story.
- Level of User Satisfaction – This metric represents the degree of user satisfaction based on the value delivered by the product or solution.
Metrics Considerations for Programs Implementing Agile Methods
Programs implementing Agile metrics should consider taking the following actions to improve implementation success and pace of adoption.
- Align on metrics to be collected.
- Identify tools to enable automation of metrics and supporting data to reduce the level of effort required to collect and report on metrics.
- Document the metrics to be collected in a Metrics Plan. The plan should include:
- The list of metrics to be collected and reported
- Information on which metrics are automated
- A plan for automating metrics not yet automated, or justification for why the metric should not be automated
- Frequency of reporting for each metric
- Tools used to collect and report metrics.
- Ensure leadership support of the plan for Agile metrics.
Reference Source: DODI 5000.87 Section 1.2.l
Programs using the software acquisition pathway will report a set of data to the Office of the USD(A&S) on a semi-annual basis as defined in the AAF Software Acquisition Pathway Guidance located at https://aaf.dau.edu/aaf/software/. Data reported under this pathway will be used to monitor the effectiveness of the pathway and will not be used for program oversight.
Reference Source: DODI 5000.87 Sections 2.7 and 3.1.c
- DAs are responsible for providing required program data to the USD(A&S) to support management and continuous improvement of the software acquisition pathway.
- The DA will document the decision and rationale for a program to use the software acquisition pathway in an acquisition decision memorandum.
Reference Source: DODI 5000.87 Sections 3.2.b and 3.3.b
- Programs using the software acquisition pathway will be identified in component and DoD program lists and databases within 60 calendar days of initiating the planning phase in accordance with DoD’s implementation of Section 913 of Public Law 115-91 on acquisition data analysis.
- Each program will develop and track a set of metrics to assess and manage the performance, progress, speed, cybersecurity, and quality of the software development, its development teams, and ability to meet users’ needs. Metrics collection will leverage automated tools to the maximum extent practicable…
Reference Source: USD(A&S) Guidance
Programs using the Software Acquisition Pathway will inform OUSD(A&S) via this email address to the SWP team (osd.mc-alex.ousd-a-s.mbx.osd-sw-pathway AT mail.mil) within 60 days.
The initial data (for insight into SWP usage, not program oversight) to submit includes:
- Program Name
- Program Description
- SWP Acquisition Phase (Planning or Execution)
- Associated Programs (e.g. transitioning or peer programs/increments and their AAF pathways or acquisition model)
- Lead Component
- Requirements Basis (e.g. CNS, ICD, IS-ICD, CDD, IS-CDD, other) and date
- Decision Authority
- Program Manager
- POC (Name, email address, phone #)
- Funds first obligated date (planned or actual)
- Program Cost Estimate Total (ROM)
- MVCR Delivery Date (planned or actual)